Frequently Asked Questions - Alarm Monitoring

Your panel is programmed with a 1345 number to enable the panel to contact the control room. The panel will send out a daily test every day to ensure that the panel can still communicate with the control room. If your panel misses the daily test, JRW Security Services is contacted by the control room to advise of a missed test. JRW Security Services will then contact you to advise of the missed test and then seek a resolution to the problem. The problem may be as common as Telstra have suspended your phone service due to non-payment. The cost of this daily test is a local phone call. This will show on your phone bill as a 1345 number and will add around $10 or $12 based on a local call charge of $0.30c. This information is listed on the Monitoring Agreement.